McDonald's Launches Social Media Site To Answer Customer's Food Questions
If you’ve ever wanted to ask McDonald’s a question about their food, now is your chance! The fast-food giant has just launched a social media based site that allows people to connect through Facebook or Twitter and post their question publicly on the site. Each question shows details including the person’s photo, their location and once the question has been responded to by McDonald’s, the answer is easily accessible. If the question has yet to be answered, you have the option to “follow” it so you can be notified when the answer is provided.
There have been a lot of questions about the quality and cut of beef they use for their burgers, some questions about their eggs, size portions etc. Some questions are answered with videos or photos and others with just a simple paragraph of text that, fortunately, doesn’t read like an automated bot.
So far we’re really impressed with the speedy response time and the overall look and feel of this new site. Seeing a big brand like McDonald’s integrate social media into a project like this is exciting. It’s always great to see companies using social media to help solve different problems or gaps in their marketing campaign. This is an instance where other mediums simply could not offer what social media brings to the table. Check it out if you get a chance and let us know what you think. Would you like to see more companies using a social media based Q&A service?